tr?id=690981035026744&ev=PageView&noscript=1 About us | Meet Jules and Jacqui
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About Us

jj About us | Meet Jules and was created by us as a place where those who are looking for support during tough times can find help.  We've been there, so now we want to be there for you.

We are both trained nurses, and first met when we shared a Saturday job at a record store in Liverpool. We have been best friends ever since.  After our nurse training, we took different paths, but somehow fate has always brought us back together again.

Outside of our professional careers, we are also daughters, wives, mothers, carers and friends, so we understand how difficult life situations can impact on us all, often leaving us emotionally torn and feeling vulnerable. We have both suffered health challenges and we know that it can be hard to stay positive when struggling with illness and severe pain.

Helping people has always been important to us, which is why we both qualified as experts in our field.  We want to share what we have learned with other people facing similar issues.

We believe a problem shared is a problem solved and without our long-lasting friendship and support for each other, we’re not sure how we would have coped with all the things that have happened to us during our lives.  Plus, we share a common trait - the ability to laugh at life and embrace its many ups and downs.

Below are our official biographies.

Julia KeysI am Julia Keys, better known as Jules to my friends and family.  I have been caring for others for most of my adult life.  I trained as a nurse and am also a registered member of the British Association of Counselling and Psychotherapy.  I have extensive experience and clinical knowledge in the treatment of anxiety, depression, mood disorders, and addiction.  I work with adults and adolescents with an emphasis on relationships, mental health issues and eating disorders.  I have also worked at a specialist women's centre, where referrals came from all walks of life.  I am a qualified practitioner in all areas of eating disorders, obesity and nutrition.


Jacqueline ColesI am Jacqueline Coles, known as Jacqui to my friends and family.  I am passionate about supporting women to be the best they can be.  I want women to talk about their experiences, support each other and not suffer in silence.  Above all, I hope to make sure that women know where to turn when they need help and emotional support.  I have a BA Honours Degree in Community Health Studies and am a registered nurse, midwife and health visitor.  In 2014, I became the Deputy Chief Executive at the Patients Association, a high profile 'patient voice' charity.  I have extensive experience of working in the NHS as a midwife and health visitor and in later life in safeguarding, patient safety and as a senior manager in a number of roles.  I also have considerable experience acting as an advocate, often with government bodies and other organisations for people when things have gone wrong with their care, something I am very passionate about.

On a personal level, I have looked after relatives with Vascular Dementia and Alzheimer’s.


  • “Julia literally helped to turn my life around. I blossomed over time from a crying, tired, utterly directionless mess to a better version of me. I returned to university, got a degree, and now enjoy a more genuine life, free from the tangled agony of my past. Julia has a natural ability to get to the heart of a matter, understand what's happening, know how to put forward possible solutions and then then be the support behind you.”

    Pippa, Berkshire
  • “Julia helped me deal with a very challenging relationship I had with my son and issues I had around my own childhood. I was also going through a difficult time with my partner and Julia really helped me identify, understand and then move forward with these relationships in a really manageable and healthy way. I found her so easy to talk to and open up to and that she really did get me and what I was trying to get across.
    Her help was invaluable and I’m forever grateful.”

    Sue, Berkshire
  • “I can’t thank you both enough for all the support you gave to me when I was facing one of the worst times of my life. I felt so alone until I met you both. You told me the magic would come back into my life, but I had to make my own magic and not rely on other people to do it for me. I am so happy now and the magic and spark really has come back. Now I know I matter!”

    Patricia, Bristol
  • “I can’t tell you how much of what you say resonated with me. I didn’t think anyone could even begin to understand the pain and loneliness I felt until I met you both. Plucking up the courage to contact you was the first step I made to a new me. Thank you so much.”

    Dianne, Harrogate UK
  • “There is something really magical about Julia and Jacqui’s friendship. They literally bring sparkle and light to every room they enter. I am so pleased that they now have a great website, which I know will be full of magic too”

    Karen, Devon UK
  • “Jacqui and Julia, just get it, they made me feel a million times better and even made me laugh again, something I had forgotten how to do.”

    Annie, London

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